Whether your business relies on a single personal computer or a fully commissioned network, We can provide you with the expert support and attention that your company deserves.

When your I.T. system is down the productivity of your company is reduced leaving you at a disadvantage. We help ensure that your I.T. system is continuously running so your company is operating at maximum efficiency.

All of our support contracts include remote, telephone and on-site support as standard.

TELEPHONE SUPPORT

Our Telephone support is offered at a fixed cost, which provides your team with help whenever and wherever they need it. Let us worry about your I.T. problems so that you and your staff can concentrate on their jobs.

The support we offer is always comprehensible enabling us to solve your computer problems instantly and easily.

Our staff are always ready to take your calls and emails. They will advise you in an efficient but comprehensible manner. We are a friendly team who understand how frustrating systems can be if they are causing you a problem and we are always patient and sympathetic to our clients.

Your problem is our problem and we will do what ever it takes to make sure your problem's fixed. You only have to relax while we deal with any other suppliers, manufacturers or service providers.

Over a whopping 92% of all our support incidents are resolved by telephone and remote support.

REMOTE SUPPORT

By fitting a small piece of software into your system we are able to share your screen with you. This means from our computers in our office we can see exactly what is on your monitor and control your computer. This amazing piece of software means we have control of your screen and can fix your problem immediately. All you have do to is concentrate on other work while we solve your problem.

Our internet based remote control software only takes 10 seconds to install and get up and running.

To experience a five minute remote session demonstration, please contact us on +852-25861100 or info@syn-world.com

ONSITE RESPONSE

When all else fails we will make sure that a qualified engineer is at your premises as promptly as you need them. We understand that when things go wrong your productivity is reduced and we will respond to your demands urgently and efficiently.

Use our onsite response for support issues; network administration, minor projects, installation and configuration.

Our onsite engineers are of course highly qualified and extremely experienced in trouble shooting. Working with our means they will also be fully informed about your network and have access to all the necessary information, meaning you have the best engineer for your system.

RESPECT FOR YOUR BUSINESS.

When at your place of work our staff are always courteous and well informed. All of our employees respect your business needs, ensuring you're fully satisfied is always our priority.

REMOTE MONITORING

If you regard your server as critical to your business then you need remote monitoring. Remote monitoring until recently is a luxury only the largest corporations had access to. Now we are able to bring remote monitoring to small and medium sized businesses.

By remote monitoring your critical devices and software is linked to our network operations centre. A predictive analysis tool sends performance data to us constantly, so that as soon as there is a problem we are alerted immediately so that we can respond immediately.

Remote monitoring is now FREE on contracts of 60 Hours and more.

SCHEDULED VISITS:

Because prevention is better then cure.

Although we now have the technology to look after your system from our office, there are still vital maintenance tasks that should be carried out regularly. By sending an engineer to your location on a regular basis we can make sure your system is running perfectly, to prevent you from having to spend money on an expensive call out. How often we visit your company is up to you.

 LAN AUDIT

Are you happy that your system is meeting your business needs adequately? If the answer's 'Yes' ask yourself if you're certain of all the facts. At SWL we offer an initial LAN audit. This comprehensive audit is the perfect way to gather all the information required to enable us to offer you the best recommendations and options for the future of your I.T. systems. The audit gives us the opportunity to fully familiarise ourselves with your I.T. systems so we can identify exactly the areas that need improving.